Terms, Conditions & Privacy Policy

Crave & Crumble

Last updated: 14 March 2026

1. Introduction

Welcome to the Crave & Crumble website (“the Website”). By accessing or using this Website, you agree to be bound by these Terms and Conditions.

These Terms govern your use of the Website and the purchase of products from Crave & Crumble.

If you do not agree with these Terms, please do not use the Website.

2. Company Information

This Website is operated by Crave & Crumble.

For any queries please contact us at:

Email: hello@craveandcrumble.co.za
Phone: 0645372803
Location: South Africa

3. Products and Availability

Crave & Crumble sells baked goods including cookies and related products.

All products are subject to availability.

We reserve the right to:

  • Limit quantities of any product
  • Discontinue products without notice
  • Refuse or cancel orders if necessary

Product images are for illustrative purposes and may vary slightly from the actual product.

4. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice.

Delivery fees, if applicable, will be shown at checkout before payment is confirmed.

5. Orders

When placing an order on our Website:

  • You confirm that all information provided is accurate
  • You are legally capable of entering into binding agreements

Your order is only confirmed once payment has been successfully processed.

Crave & Crumble reserves the right to cancel any order for reasons including:

  • Payment issues
  • Product unavailability
  • Errors in pricing or product descriptions

If an order is cancelled after payment, a full refund will be issued.

6. Payment

Payments are processed through secure third-party payment providers.

Accepted payment methods may include:

  • Credit or debit cards
  • Instant EFT
  • Other payment gateways displayed at checkout

Crave & Crumble does not store full payment card details.

7. Delivery

Delivery times are estimates and may vary depending on location and demand.

Crave & Crumble is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Unforeseen circumstances

Customers must ensure that delivery information is correct.

8. Refunds and Returns

Due to the perishable nature of baked goods, we generally do not accept returns.

However, if:

  • The product arrives damaged
  • The order is incorrect

Please contact us within 24 hours of delivery with photographic evidence.

Where appropriate we may:

  • Replace the product
  • Issue a refund
  • Offer store credit

This policy complies with the Consumer Protection Act.

9. Intellectual Property

All content on this Website including:

  • Logos
  • Images
  • Product descriptions
  • Branding

are the property of Crave & Crumble and may not be used or reproduced without written permission.

10. Website Use

You agree not to use the Website:

  • For unlawful purposes
  • To distribute malicious software
  • To attempt to gain unauthorized access to the Website

We reserve the right to restrict or terminate access to users who violate these Terms.

11. Limitation of Liability

Crave & Crumble will not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or the purchase of our products.

Use of the Website is at your own risk.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

Privacy Policy

Crave & Crumble

1. Introduction

Crave & Crumble respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, and protect your information.

2. Personal Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely through payment providers)
  • Website usage data

3. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Communicate about your order
  • Improve our Website and services
  • Send promotional communications (if you opt in)

4. Sharing Information

We will not sell your personal information.

We may share information with trusted third parties including:

  • Payment processors
  • Delivery services
  • Website hosting providers

These parties are required to protect your information.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure

However, no internet transmission is completely secure.

6. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where appropriate
  • Withdraw consent for marketing communications

Requests can be made via email.

7. Cookies

Our Website may use cookies to improve user experience and analyse traffic.

You can disable cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Email: hello@craveandcrumble.co.za
Location: South Africa